CX Today's Charlie Mitchell introduces a discussion about contact center AI, and the opportunities and risks for insurers. For this conversation, he's joined by two industry experts:

• Jacob Gardiner, Senior Account Executive for Insurance and Financial Services at Puzzel
• Simon Foot, Head of Customer Contact Transformation at PA Consulting

During the video both contact center experts consider:

• Where are the current opportunities for insurers to leverage AI within their contact center experiences?
• When might insurers realize the need to better focus their AI efforts in the contact center?
• Examples of insurers leveraging contact center AI to excellent effect