Watch on YouTube.

CX Today's Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech. .

We explore the critical role of network redundancy and failover mechanisms in ensuring a reliable contact center operation.

In doing so, we discuss:

• The mission-critical role of the modern contact center 
• The danger of network disruptions on contact center experience 
• The failover mechanisms that ensure uninterrupted service 

For more from HCL Tech on critical contact center considerations, visit HCLTech.

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.