<p style="line-height: 175%;"> Before the COVID-19 pandemic, many companies were already investing in virtual training methods, however, once the pandemic hit, employers found themselves forced into a virtual learning and coaching environment. Now, as the “new normal” for work environments is being defined, so is the “new classroom.” </p>

Before the COVID-19 pandemic, many companies were already investing in virtual training methods, however, once the pandemic hit, employers found themselves forced into a virtual learning and coaching environment. Now, as the “new normal” for work environments is being defined, so is the “new classroom.”

<p> Before the COVID-19 pandemic, many companies were already investing in virtual training methods, however, once the pandemic hit, employers found themselves forced into a virtual learning and coaching environment. Now, as the “new normal” for work environments is being defined, so is the “new classroom.”&nbsp;</p>

Contact Center Training Evolves as Classrooms Go Virtual

The Northridge Group Podcast, Operations Made Better, offers key insights from a leading management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results.

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Contact Center Training Evolves as Classrooms Go Virtual

Contact Center Training Evolves as Classrooms Go Virtual