<p>Tracey Finlay is a consultant to customer care and contact centers around the world. She helps increase the informed emotional intelligence that businesses can apply to improve customer experience, agent experience, and cost.</p> <p>You can connect with Tracey on LinkedIn at https://www.linkedin.com/in/traceyfinlay</p>

Tracey Finlay is a consultant to customer care and contact centers around the world. She helps increase the informed emotional intelligence that businesses can apply to improve customer experience, agent experience, and cost. You can connect with Tracey on LinkedIn at https://www.linkedin.com/in/traceyfinlay

Contact Center Transformation, with Tracey Finlay

Leaders and aspiring leaders can learn from some of the smartest and most innovative people in technology, marketing, and customer care on the Sprinklr Coffee Club. It's a weekly conversation between our guests and host Marshall Kirkpatrick, a long time tech blogger and now VP of Influencer and Analyst Relations at Sprinklr, the leading customer experience and social media platform on the market.

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Contact Center Transformation, with Tracey Finlay

Contact Center Transformation, with Tracey Finlay