Watch on YouTube.

CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio.

After a quick introduction to Sabio, we predict six shifts in the contact center market in 2024. These include:

• The shift to GenAI-based applications. 
• The shift to RCS as a service channel. 
• The shift to a more experimental contact center. 
• The continuous shift to digital experiences 
• The shift in CCaaS growth 
• The shift towards more immersive experiences 

For Sabio's thought leadership on all things CX, visit Sabio.

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.