In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

Topics covered include:

- The challenges of recruiting contact centre roles in 2020

- The cost of agent turnover

- The toughest roles to fill

- Tips on how to get recruitment right

- The future of contact centre recruitment

With over 14 years of contact centre recruitment experience, James provides us with a fascinating insight into the challenges and opportunities facing contact centre recruitment both for today and tomorrow.