It seems almost redundant to say that communication pathways for the public between any emergency provider and the public have evolved since the invention of the telephone. Yet, we remain exceptionally reliant on the phone network, even in the digital age. In this short episode, I talk about some of the challenges that lie ahead for emergency service communication centres in the evolving and diverse world of digital communication.

207: Contacting Emergency Services in the new century

This fortnightly podcast series discusses topics related to delivering health services in the controlled environment of a hospital through to the uncontrolled pre-hospital (ambulance) emergency and disaster arena. It reviews managerial and operational approaches to the different situations and explores how it integrates into the bigger healthcare community. It is not specifically a medical or clinically focused podcast (although clinical care will be discussed in some episodes of course). Whether you are a health care user, health care provider, policy manager or a volunteer first aider, this podcast is designed to challenge and inform. And will be interesting, entertaining ... and about 20 minutes in length. You can get more information at http://www.operationalhealth.com

It is hosted by Craig Hooper, a health and emergency service operations specialist. He has more than 25 years domestic and international experience in operational management, emergency planning, health service delivery and service redevelopment.

Drew was a Policeman who moved into being a financial adviser. He is an author and speaker who specialises in helping successful business owners and their families, protect themselves, their purpose and their business mission. He also runs "Unusual Risks", a niche organisation providing life insurance for clinicians who are dealing with the risk of transmissable diseases, such as HIV, as well as unique products for diabetics. 

2108 Looking after the clinican- Financial help when it's needed most

Ageing population, hospital diversion, "sandwich generation" All aspects of modern society but often the children of the aged are the ones who really need help. Phill Tsingos talks about the heart break of "loving neglect" and the need to help the elderly stay at where they want to be: at home.
About my guest:
Phill Tsingos is a Registered Nurse for more than twenty years, with experience worked in intensive care, emergency, children, rural and remote, community care as well as with Aboriginal and Torres Strait Islander communities.  Phill has worked directly with patients but also has had extensive experience as a manager as well as a nurse educator.  Phill has worked here in Australia as well as abroad in the UK.  These days, he thrives on the daily challenges of working in an emergency department. Phill’s mission is everyone should have the best quality of life possible. He has made caring for people a life long devotion (perhaps even an obsession). Seeing many people suffer as a result of inadequate care at home, Phill wanted to be the prevention not the cure. Phill recently won a national business award for his work with iNightingale

206: "Loving Neglect" Helping the elderly stay at home

"Ambos in Action" was produced and broadcast by ABC Canberra radio in 1997, and later broadcast on ABC Radio National. It follows members of the ACT Ambulance Service on a typical night for the paramedic crews working in Canberra. In this final episode, a young woman is short of breath and calls an ambulance. Also, one of the crew talks about what makes a good ambo.

205e Ambos In Action- Asthma

"Ambos in Action" was produced and broadcast by ABC Canberra radio in 1997, and later broadcast on ABC Radio National. It follows members of the ACT Ambulance Service on a typical night for the paramedic crews working in Canberra.
The ACT Ambulance Service respond to a multi-vehicle accident on Northbourne Avenue in this recording from 1997.

207: Contacting Emergency Services in the new century

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