Toni Reece talks to Dan Hoch, V.P. of Business Development and Nate Rothermel, Artistic Director, both from the DoubleTree by Hilton, Reading about honoring the guest and providing joy through the creation of an immersive performance experience.   Listen as they describe taking the guest experience and creating moments of delight and surprise.  Innovation and the freedom to create magical moments of joy is the essence of humanizing profit!