As the Customer Success Manager for Soprema USA, Jeanette Alston-Watkins is responsible for building relationships and networks which can develop into sales opportunities in a professional and ethical manner.

She has worked in the contracting industry for years and talks about the keys to maximizing customer experience.

A first-class customer experience has a huge impact on a contracting firm’s growth and reduces customer acquisition costs with dramatic increases in referrals from delighted customers.

Jeanette shares pearls of wisdom on the methods she has used successfully over the years to maximize customer delight, and this is something all contractors should make a priority in their businesses.