Conversation ðŸ‡ºðŸ‡¸

By Conversation ðŸ‡ºðŸ‡¸

The media resource dedicated to conversational experiences.... more

· Business

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FAQs about Conversation ðŸ‡ºðŸ‡¸:

How many episodes does Conversation ðŸ‡ºðŸ‡¸ have?

The podcast currently has 15 episodes available.

Conversation ðŸ‡ºðŸ‡¸ episodes:

January 25, 2022#14 Marie-Helene Cusson, Loweâ€™s Canada: Owning Business and Customer Intelligence to Drive Conversions
In this episode of Conversation CX, Marie-Helene Cusson, Brand Marketing Director at Lowe's Canada, explains how to turn customer and business data into actionable insights that increase sales and customer satisfaction.Â

Listen to the interview to:
Identify the mistakes to avoid when it comes to business and customer intelligence
Learn how data can help you deliver the right marketing messages

Leverage all of this data to improve online and in-store customer experience

About Loweâ€™s Canada:
Based in Boucherville, Quebec, Loweâ€™s Canadian business, together with its wholly owned subsidiary RONA inc., operates or services over 450 corporate and independent affiliate dealer stores under different banners, which include Loweâ€™s, RONA, Reno-Depot, and Dickâ€™s Lumber.Â
Find more episodes to elevate your digital experience on conversation.iadvize.com

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Alex Genov, Zappos: conversation.iadvize.com/en/alex-genov-zappos

Howard Tiersky, CEO From: conversation.iadvize.com/en/howard-tiersky-from

How To: Live Shopping: conversation.iadvize.com/en/how-to-live-shopping

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ
Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221
YouTube: www.youtube.com/c/Iadvize-com

Follow us:
LinkedIn: www.linkedin.com/company/iadvize
Instagram: @iadvize
Twitter: @iadvize
...more
15min
December 07, 2021#13 Alex Genov, Zappos: Using psychology to design meaningful customer experiences
In this episode of Conversation CX, Alex Genov, Head of Customer Experience Research at Zappos, discusses customer-centricity, empathy, and personalization in the digital space and how technology comes into play when creating truly unique and memorable experiences.
Watch the interview to learn some of the reasons behind Zapposâ€™ massive success:
Explore how the brand always prioritizes the customer, consistently achieving a NPS of over 90
Listen to Alex's insights on personalization and the best ways to measure it

Discover his approach to empathy and how to scale customer care
About Alex Genov:
Alex is a research professional, holding a PhD in Experimental Social Psychology. He applies his Psychology background and his passion for research, design, and innovation to solve important customer and business problems. He is currently leading Customer Research for the Zappos Family of Companies.Â
Find more episodes to elevate your digital experience on conversation.iadvize.com

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Howard Tiersky, CEO From : conversation.iadvize.com/en/howard-tiersky-from

How To: Live Shopping: conversation.iadvize.com/en/how-to-live-shopping

Tiffani Bova, Salesforce: conversation.iadvize.com/en/tiffani-bova-salesforce

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221

YouTube: www.youtube.com/c/Iadvize-com

Follow us:Â
LinkedIn: www.linkedin.com/company/iadvize
Instagram: @iadvize
Twitter: @iadvize
...more
36min
November 09, 2021#12 Howard Tiersky, CEO From - Connecting CX to Business Results
In this episode of Conversation CX, Howard Tiersky, CEO of From, the Digital Transformation Agency, explores how to ignite the direct link between customer experience and business success for brands.Â
Watch the interview to get key insight into:
How to positively influence human behavior to impact business growth
Why customer experience is at the heart of successful digital transformation

The importance of storytelling in CX.

About Howard Tiersky:
Howard is the CEO of From, The Digital Transformation Agency. He was named a Top 10 Digital Transformation influencer Enterprise Management 360 and a Wall Street Journal bestselling author. Howard helps executives at large brands transform their customer experience to win in todayâ€™s digital world.Â

ðŸ‘‰ Find more episodes to elevate your digital experience on conversation.iadvize.com

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

How To: Live Shopping: conversation.iadvize.com/en/how-to-live-shopping

Tiffani Bova, Salesforce : conversation.iadvize.com/en/tiffani-bova-salesforce

Alexander Graf, Spryker: conversation.iadvize.com/en/alexander-graf-spryker

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221

YouTube: www.youtube.com/c/Iadvize-comÂ

Follow us
LinkedIn: www.linkedin.com/company/iadvize
Instagram: @iadvize
Twitter: @iadvize
...more
28min
October 12, 2021#11 Salesforce - Putting the customer at the center of your growth strategy with Tiffani Bova
On this episode of Conversation CX, Tiffani Bova, Global Growth and Innovation Evangelist at Salesforce and best-selling author of Growth IQ shares her expertise on leveraging customer centricity to accelerate business growth.
Connect the dots between your employee experience, customer experience and business growth
Learn how to make customer service a revenue-generating machine for your business

Listen to Tiffaniâ€™s tips to design powerful digital-first customer experiences
About Tiffani Bova: As Global Customer Growth and Innovation Evangelist at Salesforce, Tiffani works with some of the most innovative companies in the world as they look to transform the way they engage with customers, grow their business and create memorable customer experiences. She is the author of Wall Street Journal Bestseller Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business (Portfolio, August 2018).

Find more information on this interview at: conversation.iadvize.com/en/tiffani-bova-salesforce

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Alexander Graf, Spryker: conversation.iadvize.com/en/alexander-graf-spryker

Christophe Carrere, EMG: conversation.iadvize.com/en/christophe-carrere-emg

Larry Rodgers, Verizon: conversation.iadvize.com/en/larry-rodgers-verizon

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221

YouTube: www.youtube.com/c/Iadvize-com

Follow us ðŸ‘‰
LinkedIn: www.linkedin.com/company/iadvize
Instagram: iadvize
Twitter: @iadvize
...more
32min
September 28, 2021#10 Spryker - Adapting and Thriving in e-Commerce with Alexander Graf
On this episode of Conversation: CX, Alexander Graf, Spryker co-founder and co-CEO, discusses how to stand out and deploy a successful e-commerce strategy driven by flexibility and innovation.
Wow your customers/prospects with a better customer/product experience than your competitors
Explore the top 3 priorities for brands selling products on their e-commerce site today

Everything is about speed and adaption nowadays. Â "Innovate or die" might just be one of the smartest mottos out there right now.
About Alexander Graf: Alex is a passionate e-commerce entrepreneur who has built more than ten companies. He firmly believes in the motto: "Innovate or die", meaning those who stop moving forward and refuse to change will not stand a chance in the future.Â
Find more information on this interview at: conversation.iadvize.com/en/alexander-graf-spryker

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Christophe Carrere, EMG: conversation.iadvize.com/en/christophe-carrere-emg

Larry Rodgers, Verizon: conversation.iadvize.com/en/larry-rodgers-verizon

Derric Haynie, Ecommerce Tech: conversation.iadvize.com/en/derric-haynie

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221

YouTube: www.youtube.com/c/Iadvize-com
FOLLOW US:
LinkedIn: www.linkedin.com/company/iadvize
Instagram: iadvize
Twitter: @iadvize
...more
33min
September 07, 2021#9 EMG - Leading CX Transformation with Christophe CarrÃ¨re, Group Customer Engagement Director
On this episode of Conversation: CX, Christophe CarrÃ¨re, Group Customer Engagement Director, Europcar Mobility Group, shares his experience on driving CX transformation in the car rental and mobility industry.Â
Find out how EMG decided to move from being product-centric to customer-centric, a change that was carried out consistently across multiple markets.
Listen to Christophe describe how EMG made NPS a key driver for all their employees.

Discover how live chat helped the company in this customer-centric transformation during the pandemic.
About EMG:
Europcar Mobility Groupâ€™s purpose is to offer attractive alternatives to vehicle ownership, responsibly and sustainably, through a wide range of car and van rental services. Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries â€“ 18 in Europe, 1 in the USA, 2 in Australia and New Zealand â€“ completed by franchises and partners).Â

Find more information on this interview at:Â
conversation.iadvize.com/en/christophe-carrere-emg

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Larry Rodgers, Verizon: conversation.iadvize.com/en/larry-rodgers-verizon
Derric Haynie, Ecommerce Tech: conversation.iadvize.com/en/derric-haynie
Lucie Buisson, Contentsquare: conversation.iadvize.com/en/lucie-buisson-contentsquare

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221
YouTube: www.youtube.com/c/Iadvize-com

Follow us ðŸ‘‰
LinkedIn: www.linkedin.com/company/iadvize
Instagram: www.instagram.com/conversation.en
Twitter: twitter.com/en_conversation
...more
18min
July 20, 2021#9 Contentsquare - Lucie Buisson, Chief Product Officer
On this episode of Conversation: CX, Lucie Buisson, Chief Product Officer at Contentsquare shares her insight into leveraging analytics to deliver better and smarter experiences across the customer journey:
The importance of listening to your customers, to understand their expectations and how you can match them in todayâ€™s world
How essential first impressions and great UX are, when your competitors are only a click awayÂ

Why omnichannel touchpoints are the future for CX and a big opportunity for brands
Founded in Paris in 2012, Contentsquare has since opened offices in London, New York, San Francisco, Munich, Tel Aviv, Tokyo, and Singapore. Today, it helps more than 750 enterprises in 26 countries deliver better digital experiences for their customers through its user experience analytics platform.

Find more information on this interview at:Â
conversation.iadvize.com/en/lucie-buisson-contentsquare

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Dennis Snow, Snow & associates: Â conversation.iadvize.com/en/dennis-snow

Amandine Durr, ManoMano: conversation.iadvize.com/en/amandine-durr-manomano

Chris Parsons, Home Hardware: conversation.iadvize.com/en/chris-parsons-home-hardware

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221
YouTube: www.youtube.com/channel/UCWKYHEBci6aKoH4RLGTKbJQ

Follow us:
LinkedIn: www.linkedin.com/showcase/media-conversation
Instagram: www.instagram.com/conversation.en
Twitter: twitter.com/en_conversation
...more
21min
June 29, 2021#8 Snow & Associates - Dennis Snow - The 6 pillars of a magical experience
On this episode of Conversation: CX, Dennis Snow talks magical experiences, specifically these 6 pillars and how they impact CX:
Empathy, Expertise, & Authenticity
Scalability

Personalized Engagement

Rich & User-Friendly Messaging

Omnichannel & SeamlessnessÂ

Business Drive
Dennis Snow is the President of Snow & Associates, where he uses his 20 years with Walt Disney World to give businesses advice on cultivating customer loyalty. Â He is a renowned customer service keynote speaker, consultant, and author.

Find more information on this interview at: conversation.iadvize.com/en/dennis-snow

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Amandine Durr, ManoMano: conversation.iadvize.com/en/amandine-durr-manomano

Chris Parsons, Home Hardware: conversation.iadvize.com/en/chris-parsons-home-hardware

Claudio Baptista, GoPro: conversation.iadvize.com/en/claudio-baptista-gopro

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬
Spotify : open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts : podcasts.apple.com/us/podcast/conversation/id1566093221

YouTube: www.youtube.com/channel/UCWKYHEBci6aKoH4RLGTKbJQ

Follow us ðŸ‘‰
LinkedIn: www.linkedin.com/showcase/media-conversation
Instagram: www.instagram.com/conversation.en
Twitter: twitter.com/en_conversation
...more
19min
June 22, 2021#7 Mano Mano - Amandine Durr, Product Director
ðŸ› On this episode of Conversation: CX, Amandine Durr shares her best advice for understanding digital shoppers and tailoring the experience to best meet their needs:
Always collect data from page views, clicks, and user habits.
Conduct user research for your vertical as needs vary by industry.

Donâ€™t forget to analyze all support interactions such as chat exchanges.
Amandine Durr is the Product Director at European home-improvement company ManoMano. ManoMano is a long time iAdvize customer that has utilized a conversational strategy to provide vital pre and post-sales support for site visitors and seen major results.Â
Find more information on this interview at: conversation.iadvize.com/en/amandine-durr-manomano

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Chris Parsons, Home Hardware: conversation.iadvize.com/en/chris-parsons-home-hardware
Claudio Baptista, GoPro: conversation.iadvize.com/en/claudio-baptista-gopro

Jeannie Walters, CX Investigators: conversation.iadvize.com/en/jeannie-walters-experience-investigators

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬
Spotify : open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts : podcasts.apple.com/us/podcast/conversation/id1566093221

YouTube : www.youtube.com/channel/UCWKYHEBci6aKoH4RLGTKbJQ

Follow us ðŸ‘‰
LinkedIn www.linkedin.com/showcase/media-conversation
Instagram www.instagram.com/conversation.en
Twitter twitter.com/en_conversation
...more
19min
June 15, 2021#6 HomeHardware - Chris Parsons, Director of Ecommerce
On this episode of Conversation: CX, Chris Parsons of Home Hardware shares his top tips for designing digital experiences for every persona:
How to make sure your digital experiences is true to that of an in-store one.
Ensuring your foundation is strong to continue building quality content.

Keeping your systems simple to keep customers coming back.

Chris Parsons has two decades of experiences in the digital world. He currently serves as the Director of eCommerce at Home Hardware where he is responsible for the strategic direction of the company and its online digital approach.
Find more information on this interview at: conversation.iadvize.com/en/chris-parsons-home-hardware

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ OTHER CONVERSATION CX EPISODES â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬

Claudio Baptista, GoPro: conversation.iadvize.com/en/claudio-baptista-gopro
Jeannie Walters, CX Investigators: conversation.iadvize.com/en/jeannie-walters-experience-investigators
Ajit Sivadasan, Lenovo: conversation.iadvize.com/en/ajit-sivadasan-lenovo

â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬ SUBSCRIBE TO OUR CHANNELS â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬â–¬
Spotify: open.spotify.com/show/3XcrUKQBADogaoqacWZz9R?si=-CEXiaTuRLyqIM0QWrtUeQ

Apple Podcasts: podcasts.apple.com/us/podcast/conversation/id1566093221
YouTube www.youtube.com/channel/UCWKYHEBci6aKoH4RLGTKbJQ
Follow us ðŸ‘‰
LinkedIn www.linkedin.com/showcase/media-conversation
Instagram www.instagram.com/conversation.en
Twitter twitter.com/en_conversation
...more
33min

FAQs about Conversation ðŸ‡ºðŸ‡¸:

How many episodes does Conversation ðŸ‡ºðŸ‡¸ have?

The podcast currently has 15 episodes available.