There are so many pitfalls that can happen when trying to communicate. In this episode, @MaryLing talks about how some people didn't understand her intent when she said the phrase, "Bless Your Heart". And @DonHarkey explains a situation where a cultural barrier prevented team members from being able to build trusted relationships with one another.

• cultural differences

Are there other conversational pitfalls that we missed? Have a question about this topic that you want answered? Have a topic you want for us to cover?

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