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In this episode, we are joined by Ann Butera, the president of The Whole Person Project, Inc., an organizational development consulting firm. Diana and Ann do a deep dive into the relationship between a person’s conversation skill level and the associated value of their communication currency. They also have a great discussion about what Ann refers to as “covidity,” where the current covid era challenges each of our soft skills. Lastly, they talk about confidence and the technique of “fake it till you feel it.”

Today's Selected Questions

1. What is your understanding of the phrase “Conversation is the currency of communication"?
2. How do you compare ‘pre-Covid’ soft skills to ‘moving beyond Covid’ soft skills at work?
3. How do you define confidence?

Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.

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