The retail banking and investing industry is not novice to chatbots and virtual assistants, but Conversational AI promises to completely revolutionize the way these services' function.

A digital person is an enhanced form of conversational AI that leverages sophisticated technologies such as Natural Language Processing, Emotion Recognition, Deep learning and more to enable intelligent computer-human interactions.

In this podcast episode, we talk to Jarrett Miller, Director of North American Partnerships at Soul Machines about the applications of a digital person in the retail banking and investing space. Our SME, Jim Sloan, talks to Jarrett about:

- Definition of Conversational AI and Digital People

- Technology behind Conversational AI

- Use Cases for Retail banking and investing

- Digital people as differentiators for retail banks and investment firms

- Risks and challenges involved