In this episode we explore how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service, with Rob LoCascio, Founder and CEO of Liveperson.

The Liveperson AI platform makes it easy for consumers to receive support and make purchases in the messaging channels they use every day.  It counts some of the world’s biggest brands as its customers including Delta and Hawaiian Airlines the Cosmopolitan Hotel and Virgin Atlantic.

We discuss:

1. How conversational AI help hotels reimagine how they serve their guests safely.
2. How interacting with guests via messaging helps with loyalty
3. How this type of technology helps hotels work efficiently when dealing with leaner staff without sacrificing service.
4. The opportunities for using this technology to drive revenue.