The latest buzzword in IoT is “conversational AI”, and it seems to be everywhere nowadays. Talking machines are weather forecasters, travel agents, financial advisors. Known collectively as “bots”, they’re taking over customer service in a big way. Today, we’re joined by Michael Baldauf, Ambassador Financial Services EMEA at Pegasystems, a leading provider of software solutions for sales, marketing and services, based in Cambridge, Massachusetts, to talk with us about the spread of bots.