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www.engati.com/cx-community/conversational-intelligence-in-fintech

Lilia Stoyanov, CEO at Transformify shares her thoughts on conversational intelligence for internal and customer support/lead generation and even processes like policy issuance and claim filing. She talks about how are AI-powered chatbots changing the customer support scenario in the insurance industry and What are some applications where we can enhance customer experience

Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 

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