What does it take to be ranked at the top of our epIQ rankings? Just ask the guests of this episode. Ruth Eisenhauer, President of Legend Management and Kaley Rawlins Vaughn, Director of Marketing for WRH Realty share how their companies successfully navigated the challenges of 2020 while never missing a beat in delivering epIQ chart-topping service to their residents and employees.

A recent survey conducted by OnePoll determined moving is now the #1 most stressful event. So imagine doing so in the midst of a pandemic! The renters you'll hear from in this episode have done just that and are telling us all about it. From one renter who rated the move a 5 out of 5 to another who says the experience was a 2 at best, and how management teams can do their part to make things easier for new residents.

In an election year that has literally divided the country, hear from renters as they talk about their candidate of choice and what they think of those on the other side. With so many passionate views and strong opinions, is there any hope among them that our country will eventually come together?

Remote working has dramatically changed the resident experience and how renters are living in their homes. Many have discovered their spaces either work or don't when it comes to pulling double duty as home and work environments. We're checking in with those working from home to see how things are going and hear about the challenges their facing.

Despite the challenges due to COVID-19, our clients have really stepped up and found ways to keep residents feeling the love. And now it's time for their residents to give a little love back. Not only did they rate their management team's performance a 5 out of 5, they also dish on all of the great things happening at their communities. Well deserved praises to our ApartmentRatings and SatisFacts clients!

Perception of value. Do expectations change when parents are paying the rent? High annual turnover does not have to be the norm for student communities. Listen in as student renters and parents share their thoughts and opinions on what value means to them and its impact on the decision to renew.

The war rages on! Renters across the country remain very divided and continue to have strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense of community

Offices are closed, residents are home and the opportunity is here to leverage social media as a tool to connect, inform and entertain. Listen in as renters tell us how their management teams are doing when it comes to social media.

To wear or not to wear? That is the question. Renters on both sides of the mask debate have very strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense of community.

Our recent COVID-19 National Renter Study clearly shows renewal likelihood is directly linked to the amount and frequency of pandemic-related communication distributed by management teams. Current renters speak out on what their teams are and are not doing at this time, and how it all plays into their experience and intent to renew in the future.