Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

* What’s your best advice for someone just starting out in Community Management?

* What are your best practices for increasing community engagement?

* How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #51 features Andrew Mishalove, Technical Community Manager and Strategist Company at Dell Boomi.

Listen in as we chat about Andrew’s recent migration to the Salesforce Community Cloud, and how this move has facilitated a comprehensive customer journey solution for their customer community. We also discuss how empathy is a superpower, and learn the story behind the fortune seen below!

 

This podcast was recorded in partnership with Salesforce. To learn more about the Salesforce Community Cloud visit our Vendor Resource Center.