Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

* What’s your best advice for someone just starting out in Community Management?

* What are your best practices for increasing community engagement?

* How would you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #48 features Oonagh McQuarrie, Content Creation & Engagement Manager at Massage Envy. Listen in as we chat about the unique challenges of working with a franchisee community, how epic fails lead to great engagement and why enthusiastic plate spinning is an Olympic event every community manager would win the gold in!