Conversations with Each&Other

One evening, Finan sat down at his computer to book a campsite on-line. He describes his experience as 'infuriating', but this same frustration inspired him to start his company Campsited, an idea that brings good UX to a traditional service.

www.campsited.com

Tim Redfern co-founded Drop on the back of an art project. The result was a weighing scales that can pair with any device and deliver lots of delicious cookable content right to your table.

But their success doesn't end there. Because today, Drop help household brands to evolve their traditional products and deliver a better user experience.

Brian Donohue came to Chat Bots with a lot of unknowns: What drives them? Who tells them what to do? How intelligent are they? In this conversation, Brian shares what he and his team learned a long and outlines some of the strengths and limitations of Bots.

Introducing Answer Bot: instant resolutions and happier customers

https://www.intercom.com/blog/introducing-answer-bot/

Fresh perspective – how we invented our Custom Bot chatbot builder

https://www.intercom.com/blog/designing-custom-bot-conversations/

Eliza

https://www.masswerk.at/elizabot/

When we think of smart products, the likes of the Nest thermostat or Amazon’s Alexa come to mind. And while a great number of connected devices are aimed at the consumer market, there are huge opportunities for bringing smart devices and process automation into the working day for the blue and grey collar workforce.

Each&Other's Ciaran Harris and Tom Cunningham discuss the challenges and opportunities of designing for a connected workforce.

Many voice of the customer programmes centre around surveys and metrics without truly understanding the people and the problems they have. When done well, interviewing users will help unlock what matters most to your customers, and why. And with that you can expand the possibilities of what you can create to satisfy their needs.

Each&Other's Laurence Veale and Tom Cunningham discuss the unsung value of interviewing users.

Product teams need vision and drive: we can learn a lot from using a 'concept car' approach in our products. The concept car becomes the physical embodiment of a set of values. It’s a way of getting people excited about the new design direction. Crucially, it’s a chance to gauge the public’s response to the design; features of the concept car that are well received can be progressed, and those that aren’t can be quietly dismissed.

"One of the worst things a customer can experience is that a company they have a service with really doesn't have a clue about them". In this podcast Each&Other's Peter Keane, Brian Herron and Tom Cunningham discuss Customer Experience, The Single Customer View and building and maintaining trust with your customers.

www.eachandother.com

@TheOthersHQ

Design Systems need to be thought of as products who’s success is determined by the right inputs, good management and that missing ingredient — ownership. Each&Other's Brian Gough and Tom Cunningham discuss the considerations for any team thinking of investing in their own Design System.

The digital and physical worlds are converging in our daily lives. Each&Other's Billy Harney, Laurence Veale and Tom Cunningham discuss the approach to designing for digital and physical products.

Fenergo are one of the fastest rising success stories in the Fintech / Regtech world. There are plenty of challenges with building enterprise software and scaling fast. Each&Other's Tom Cunningham chats to Fenergo’s UX Team Manager Philip Murray about the challenges and opportunities.