Hybrid care is shifting from a pandemic-era access workaround to a core capacity arbitrage strategy — one that can structurally offload 30%+ of in-person demand when triage algorithms, digital-first pathways, and modality transitions are engineered as a single operating system. The newest signal for COOs: regulators, payers, and AI-native virtual care platforms are converging on outcomes-based reimbursement and 'action layer' infrastructure that finally resolve the long-standing gap between digital triage and clinical execution.