According to a recent study by Microsoft, Copilot can help agents reduce their average handling time by up to 25%, increase their first contact resolution rate by up to 15%, and improve their customer satisfaction score by up to 10%. That's a huge impact on your bottom line and your customer loyalty. This week, our returning guest, Bill Whalen, Principal Technical Specialist at Microsoft, is going to highlight what Copilot for D365 Customer Service is and the value it brings his customers.

 

Episode Topics

• How does Copilot for Customer Service work?
• What are the use cases for Copilot for Customer Service?
• What are the benefits of using Copilot for Customer Service?

 Useful Resources

• Introducing Microsoft 365 Copilot | Microsoft 365 Blog
• Use Copilot features in Customer Service | Microsoft Learn

 About Bill Whalen

Bill has spent over 20 years enabling organizations to better serve their customers and employees, find immense ROI and automate processes with software and technology. Besides tech, Bill also has a wonderful wife, 4 kids, bunch of pets and enjoys playing Xbox and Guitar.

 

Connect with Bill - Bill Whalen | LinkedIn

 

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