According to some statistics published by Financesonline.com, field service management software can increase technician utilization by 47%, first-time fix rate by 22%, and customer retention by 11%. With the addition of Copilot to Field service, end users like dispatchers, field service managers and field technicians are empowered with an even greater boost in productivity, work quality and work satisfaction. There are many benefits to Copilot for Field Service, which is why we wanted to bring on a Dynamics 365 Field Service expert, Hector Garcia Tellado, Partner Director of Product Management for D365 Field Service at Microsoft, to discuss what Copilot for Field Service is and how it will benefit its users.

 

Episode Topics

• What is Copilot for D365 Field Service?
• How do you see it benefiting our FS customers today?
• Which LOBs do you see benefiting from Copilot for D365 Field Service?

 

Useful Resources:

• Copilot in Dynamics 365 Field Service supports exceptional frontline service - Microsoft Dynamics 365 Blog
• Dynamics 365 Field Service - Copilot in Field Service | Microsoft Learn
• Work order recap with Copilot in Field Service (preview) - Dynamics 365 Field Service | Microsoft Learn
• Field Service Outlook add-in with Copilot for the Frontline Manager (preview) - Dynamics 365 Field Service | Microsoft Learn

 

About Hector Garcia Tellado

Hector Garcia Tellado is a Partner Director of Product Management for D365 Field Service at Microsoft, overseeing product vision, roadmap and strategy. Prior to this role, he was the head of Product Management of D365 Remote Assist, a mixed reality application that allows better frontline worker communication; before that he held various PM roles in the Azure IoT organization. He also spent several years in IBM Software in their Lab Service teams serving the EMEA region. Hector holds an BS in Physics from University of Vigo (Spain) and an MBA from MIT Sloan School of Management (Cambridge, MA).

 

Connect with Hector - Hector Garcia Tellado | LinkedIn

 

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