On March 6, 2023 Microsoft made a huge announcement for Dynamics 365 users and introduced an interactive, AI-powered assistant called Copilot. The goal of Copilot is to help users across business functions such as sales, service, marketing, and supply chain. This week's guest, Ted Way, Principal Program Manager for Business Applications Applied AI Team.

 

Episode Topics

• What is D365 Copilot?
• ChatGPT is amazing. Why can’t you just connect a CRM or ERP to it?
• How will Copilot impact D365 Customers
• What if the CRM or ERP I’m using isn’t using LLMs?
• What are other AI-powered features in D365?
• Can you share a customer success of D365 customers utilizing AI?

 

Useful Resources

• Introducing Microsoft Dynamics 365 Copilot - Microsoft Dynamics 365 Blog
• Introducing Microsoft 365 Copilot – your copilot for work - The Official Microsoft Blog

 

About Ted Way

Ted Way, PhD, is a principal PM lead on the Microsoft Business Applications Applied AI team. He is passionate about building AI copilots that help empower people and organizations to achieve more, such as creating flows in Power Automate with natural language. He received BS degrees in electrical engineering and computer engineering, MS degrees in electrical engineering and biomedical engineering, and a PhD in biomedical engineering from the University of Michigan – Ann Arbor. His PhD dissertation was on "spell check for radiologists," a computer-aided diagnosis (CAD) system that uses image processing and machine learning to predict lung cancer malignancy on chest CT scans.

 

Connect with Ted - Ted Way | LinkedIn

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