In this episode, we explore how next-gen core banking platforms are transforming the industry, one customer journey at a time. Our guest, Valmina Prezani, Head of Product Management for Digital Core at Sopra Banking Software, walks us through what it really means to build a core system around customer needs, not just operational efficiency. From shifting expectations in both retail and corporate banking to the challenges of moving away from legacy systems, we unpack what’s holding banks back and how a modern core can be a true strategic enabler. Valmina also shares real-world examples, best practices, and advice for banks ready to modernize without disrupting what matters most: the customer experience. Let’s dive in.

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