In this episode of Founders Future, with host Karyn Vadnais, we sit down with Cortney Ketchum, founder and CEO of The Review Mediator, a pioneering company in online dispute resolution for business reviews. Cortney shares her journey from corporate leadership at Fortune 500 companies to launching a business that helps companies combat fake or defamatory reviews while mediating genuine customer concerns. She dives into her unique approach—blending policy expertise with AI-driven dispute resolution—and discusses the challenges of educating the market on why businesses have the right to challenge unfair reviews.

Cortney also outlines her vision for scaling The Review Mediator, including the upcoming launch of an automated dispute resolution platform and strategic partnerships with reputation management firms. With ambitious revenue targets and a focus on networking as a key growth driver, she provides valuable insights for entrepreneurs navigating emerging industries and building trust in the digital reputation space.