Retail War Games

Costco Success Panel: Navigating the Omni-Channel Shift


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In this high-stakes session from the Retail Collective Summit, industry titans from Lovesac, Purple, TruFru, Perk Energy, Lume, T-ROC, and TPH Global Solutions pull back the curtain on one of the most challenging and rewarding retail environments in the world: Costco.

The panel explores the strategic shift from a Direct-to-Consumer (DTC) focus to a true Omni-channel presence. The discussion moves beyond simple placement, diving into the "Costco Language," the "Treasure Hunt" psychology of their shoppers, and the brutal operational discipline required to survive a 12-week roadshow or a full-time pallet rotation.

Key Executive Insights:

  • The "Costco Language": Why you need experts who speak the internal dialect of Costco to navigate their unique promotion and rotation systems.

  • The Treasure Hunt Experience: How to design packaging and products that create a "get it before it's gone" urgency.

  • Operational Discipline: The reality of managing massive inventory volumes, pallet configurations, and the "last three feet" of the sales floor.

  • The Roadshow Secret: How Lovesac and Purple utilize roadshows not just for sales, but as a massive customer acquisition tool that drives traffic back to their own stores and websites.

  • Relationship Management: The importance of internal advocacy and understanding that a Costco buyer's promotion can change your entire brand trajectory overnight.

Panel Participants:

  • David Schmidt (CEO | President, TPH Global Solutions)

  • Brian Kava (President, T-ROC)

  • Shawn Nelson (CEO, Lovesac)

  • Rena Dolman (Founder/Owner, Perk Energy)

  • Jared Olsen (VP Sales, Purple)

  • Dan Griffiths (CEO, Lume)

  • Taz Murray (Co-Founder, TruFru)

Whether you are looking to scale into wholesale or optimize your current retail footprint, this panel provides the definitive playbook for winning in Big Box retail.

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Retail War GamesBy Jeremy Brockbank