Today's guest is Courtney Silver of Ketchie Precision Machining Solutions; a third generation precision machine shop in Concord, North Carolina. As many shop owners can relate, 2020 produced challenges and forced changes. Courtney, however, describes 2020 as a "reset" and talks candidly about decisions and changes she has recently made, including one that was the hardest of her manufacturing career.  Still in the "messy middle" of her shops reset she shares first hand experience and what she is learning.