Many industries are using technologies to improve their processes and to provide better services to people. Natalie Gray, Co-founder and Lead of Product Design at Cover, explained the bottlenecks in the insurance process and how technology can simplify it. We talked about a mobile-first solution that addresses these problems. Natalie talked about the product design process and how ideas can be evaluated. We also talked about Stylekick, a fashion e-commerce app that she co-founded that was later acquired by Shopify.