The past year has transformed nearly every aspect of our world, how we used connectivity and content were crucial. Customer’s relationship with their internet service providers have been super-charged as dramatic shifts caused internet service to become essential for working, educating, and playing at home.

For Telco internet providers, perhaps no COVID-19 business phenomenon will have a more lasting impact on the interaction between customers and their service providers. EY Decoding the Digital Home consumer survey has helped us uncover some of these changing household attitudes and we’ll be drawing on some of the outputs of this research as part of today’s conversation.

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For a transcript of this episode please visit: http://www.ey.com/eytechconnect