Shortly after the Humetrics/CStore Decisions annual HR Benchmarking Survey concluded, COVID-19 arrived creating a very different retail landscape. Mel Kleiman, founder of Humetrics, speaks with Erin Del Conte, executive editor of CStore Decisions, about the annual HR survey, tried-and-true human resources best practices and what c-store retailers can do from an HR standpoint to be successful despite COVID-19.