Following the Prime Minister's announcement on Sunday, what does the new three-step approach to the Coronavirus lockdown mean for businesses? How can you ensure a great customer experience until the next review takes place in a few week's time?

We also discuss our latest data for breweries and distilleries and the opportunities that we find them missing during these testing times.

If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard at insight6 on +44 (0)800 970 8987, email [email protected] or by visiting https://www.insight6.com/the-rr-podcast/.