In this episode of the CX Matters podcast, hosted by Cole Lyons, we are joined by Dominic Kayatta, Senior Director for Patient Experience at Bayhealth Medical Center. Dominic shares his journey into the healthcare sector and the patient experience space, discussing the importance of quality, safety, and the well-being of both patients and healthcare teams. He emphasizes the significance of understanding the patient journey, leveraging grievance data, forming valuable relationships, and adopting an integrated approach to patient care and patient experience strategy. Tune in to learn about effective strategies in patient advocacy, Patient experience, and how to make a meaningful impact in healthcare.