Dive into the world of hospitality with Tea Popaja, Director of Operations at Prime Vacations, as she unravels the complexities of managing a vast operation on Anna Maria Island, Florida. From overseeing 1400+ rental properties to ensuring top-notch guest experiences, Tea shares her insights on leveraging technology, data, and the irreplaceable human touch to deliver unparalleled service. Discover how Prime Vacations stands out in a competitive market by focusing on people—both guests and employees—and the passion that fuels their success. This episode is a testament to the power of combining innovation with a deep understanding of hospitality's core values.