HER Peninsula

Crafting the Customer Experience with Ainslie Lubbock


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In this episode of HER Peninsula, we sit down with Ainslie Lubbock, one of Victoria’s most respected hospitality leaders, and the driving force behind the renowned dining experience at Pt. Leo Estate.

Ainslie shares her career journey in hospitality, from her early experiences to becoming a key figure at one of the Mornington Peninsula’s most celebrated destinations. 

We explore her philosophy on creating exceptional customer experiences, and the little details that elevate a meal into a memorable moment.

From her passion for people to the precision behind service, Ainslie offers insights into what truly makes great hospitality, warmth, care, and attention to detail.

This episode gives you a behind-the-scenes look at the dedication that goes into every table at Pt. Leo Estate.

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HER PeninsulaBy HER Peninsula