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Rollie shoes once sent Martin an invoice that folded into a paper airplane. It was completely useless. He still talks about it years later. That is the point. In this episode Martin Sully shares two practical methods for mapping your customer journey and turning every touchpoint – including the ones you've never thought to brand – into something worth talking about.

LINKS

Episode page: https://www.snapper.studio/episodes/crafting-customer-experience-ep-7

Episode 6 – Brand Promise and Culture: https://www.snapper.studio/episodes/brand-promise-customer-experience-ep-6

Enjoyed this episode? The best next step is a free 30-minute Vision Call with Martin. No pitch, no pressure -- just a straight conversation about where your brand is and what it needs. Book at https://clients.snapper.studio/discovery