Customs assessment discrepancies can lead to costly overcharges on duty and tax bills—often due to human error. In this episode of the Decoding Cross-Border Ecommerce podcast, Clint Reid, Founder and CEO of Zonos, and Aaron Bezzant, Zonos’ Head of Global Trade Strategy, are joined by experts Ryan Swapp and Kat Dej-Panah from Zonos, to discuss real-life examples of egregious and common customs overcharges and how to avoid and fix them.

You'll get step-by-step guidance on disputing errors with carriers and customs authorities, insights into the manual processes behind customs clearance, and tips to avoid these costly surprises. You don’t want to miss this episode if you sell or ship internationally!

Chapters: 

[00:00:00] Opening clip

[00:03:15] Introductions

[00:05:58] Duty and tax bills

[00:13:01] Crazy duty and tax bill errors

[00:20:06] Free trade agreements

[00:21:23] Common billing mistakes

[00:25:47] Customs errors

[00:27:42] Carrier disputes

[00:32:29] Advice for merchants

[00:33:45] Final thoughts 

Related links: 

FedEx billing disputes

https://zonos.com/docs/global-ecommerce/shipping-labels/carriers/fedex-billing?utm_source=youtube&utm_medium=video-link&utm_campaign=podcast

DHL billing disputes

https://zonos.com/docs/global-ecommerce/shipping-labels/carriers/dhl-express-billing?utm_source=youtube&utm_medium=video-link&utm_campaign=podcast

UPS billing disputes:

https://zonos.com/docs/global-ecommerce/shipping-labels/carriers/ups-billing?utm_source=youtube&utm_medium=video-link&utm_campaign=podcast

Trade agreements:

https://zonos.com/docs/guides/country-guides/trade-agreements?utm_source=youtube&utm_medium=video-link&utm_campaign=podcast

Bad customs descriptions podcast episode:

https://www.youtube.com/watch?v=W_QGPNB8t0s?utm_source=youtube&utm_medium=video-link&utm_campaign=podcast

AI customs descriptions:

https://zonos.com/docs/supply-chain/customs-documentation/ai-customs-description?utm_source=youtube&utm_medium=video-link&utm_campaign=podcast

Customs descriptions best practices:

https://zonos.com/docs/guides/quality-descriptions?utm_source=youtube&utm_medium=video-link&utm_campaign=podcast

Learn more about Zonos:

https://www.zonos.com/?utm_source=youtube&utm_medium=video-link&utm_campaign=podcast