Episode 94: Show Notes

How do you know if a building lives up to its claim of being well-maintained, professionally managed, and with a quality-living offering? That's where the Certified Rental Building Program (CRB Program) comes in. We are joined today by Dilan Cetinkaya, the Director of Certification at the Federation of Rental-Housing Providers of Ontario (FPRO), the leading advocate for strong and stable rental housing and the largest association in Ontario representing those who own, manage, build, finance, service, and supply residential rental homes. At FPRO, Dilan oversees all certification standards for the Canadian Certified Rental Building Program (CRBP), and she begins our conversation by detailing the work and main focuses of CRBP. We learn about the pain points the CRB Program is trying to solve, how it separates itself from other quality claims or qualifications, the standards that need to be met to obtain CRB certification, and how long it takes to get certified. Dilan also explains how the program helps landlords and property managers compared to renters before unpacking the CRBP's green initiative, Living Green Together. To end, our guest walks us through a step-by-step guide to becoming CRB certified, and we learn what the future may hold for the CRBP and its work.

Key Points From This Episode:

• The Canadian Certified Rental Building Program (CRBP) and Dilan Cetinkaya's role at the organisation.

• Why the Certified Rental Building Program (CRB Program) was created; pain points it aims to solve.

• How the CRB Program differentiates itself from other past quality claims or qualifications?

• The standards buildings are required to meet to become CRB Program certified.

• Understanding the frequency of accountability checks and how long it takes to be certified.

• How the CRB Program helps landlords and property managers versus how it helps renters.

• Case studies that highlight the program's impact on tenant satisfaction and retention.

• Living Green Together: Unpacking the CRBP's green initiative.

• Dilan explains how the program will make rental searches easier moving forward.

• A step-by-step guide to becoming CRB certified.

• What the CRBP has planned for its future and what tomorrow may hold for the CRB Program.

• How to find CRB-certified buildings in your rental search.

Quotes:

"For owners and managers, [the CRB Program] helps to ensure that your property is reducing its operational costs, mitigating risks, and improving asset performance. For renters, it essentially provides a stamp that this building is well-run, well-managed, [and] well-maintained." — Dilan Cetinkaya [0:02:04]

"By being CRB certified, you do get additional [ESG] points. We are recognized by [Global Real Estate Sustainability Benchmarking] and we're an industry supporter. So, you're also helping to improve your ESG performance as well." — Dilan Cetinkaya [0:10:39]

"Overall, I just think [the CRB Program] will help make the rent search easier for residents." — Dilan Cetinkaya [0:16:52]

Links Mentioned in Today's Episode:

Dilan Cetinkaya on LinkedIn

Dilan Cetinkaya Email

Canadian CRB Program (CRBP)

Federation of Rental-housing Providers of Ontario (FRPO)

BOMA BEST

RentSafeTO

Rentals.ca

Rentsync

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Sync or Swim Email