Is your business set up to guide clients along a clear path? Or is everything from onboarding to off-boarding a bit like navigating a maze?

We’re talking to writers here, but creating a streamlined client journey is important for any business. You want your clients to feel heard and supported. You want them to feel like working with you is a privilege they’d want to experience again, not a challenge they’d rather avoid.

And how do you get clients to feel that way? In this episode we talk about how you can create a system that supports them through every step of their journey.