Frank Reactions - Customer Experience & Customer Service in the Digital Era

Create Magic Moments for Your Customers: Shep Hyken Talks Customer Service Is Your Customer Worth a Chocolate Bar? - Frank Reactions - Customer Experience & Customer Service in the Digital Era

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In this episode, customer service expert Shep Hyken talks to Tema Frank about his 6 Ds of customer experience implementation, the importance of having a common terminology around customer experience, of being consistent with your service, and the importance of customer journey mapping as a way to break down silos.
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Frank Reactions - Customer Experience & Customer Service in the Digital EraBy Tema Frank