CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy.In this session, we consider how brands can create more memorable customer experiences, discussing:<ul><li>The importance of memory in CX.</li><li>How the peak-end rule influences customer journey design.</li><li>Isolating the emotions that drive value to customers.</li><li>How video supplements a memory-driven CX approach.</li></ul>

CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy. In this session, we consider how brands can create more memorable customer experiences, discussing:The importance of memory in CX.How the peak-end rule influences customer journey design.Isolating the emotions that drive value to customers.How video supplements a memory-driven CX approach.

CX Today's Charlie Mitchell hosts Colin Shaw, Founder &amp; CEO of Beyond Philosophy.In this session, we consider how brands can create more memorable customer experiences, discussing:<ul><li>The importance of memory in CX.</li><li>How the peak-end rule influences customer journey design.</li><li>Isolating the emotions that drive value to customers.</li><li>How video supplements a memory-driven CX approach.</li></ul>

Create More 'Memorable' Customer Experiences by Using Remote Video

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

Share Create More 'Memorable' Customer Experiences by Using Remote Video

Sign up to save your podcasts

Create More 'Memorable' Customer Experiences by Using Remote Video

Create More 'Memorable' Customer Experiences by Using Remote Video

More shows like CX Today

Business English from All Ears English