CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy.In this session, we consider how brands can create more memorable customer experiences, discussing:<ul><li>The importance of memory in CX.</li><li>How the peak-end rule influences customer journey design.</li><li>Isolating the emotions that drive value to customers.</li><li>How video supplements a memory-driven CX approach.</li></ul>

CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy. In this session, we consider how brands can create more memorable customer experiences, discussing:The importance of memory in CX.How the peak-end rule influences customer journey design.Isolating the emotions that drive value to customers.How video supplements a memory-driven CX approach.

CX Today's Charlie Mitchell hosts Colin Shaw, Founder &amp; CEO of Beyond Philosophy.In this session, we consider how brands can create more memorable customer experiences, discussing:<ul><li>The importance of memory in CX.</li><li>How the peak-end rule influences customer journey design.</li><li>Isolating the emotions that drive value to customers.</li><li>How video supplements a memory-driven CX approach.</li></ul>

Create More 'Memorable' Customer Experiences by Using Remote Video

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Create More 'Memorable' Customer Experiences by Using Remote Video

Create More 'Memorable' Customer Experiences by Using Remote Video

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