At 26, John Spence was the CEO of an international Rockefeller foundation and has since become recognized as a business leader across the world.

Now, he now spends most of his time travelling around the world to teach businesses from start-ups to the Fortune 10 how to improve and his goal is to make complex business ideas as simple and easy to apply as possible.

In this episode, Rob, and world-renowned business leader, John Spence, discuss a crucial approach to customer engagement and creating a flawless customer experience, while ensuring that your team is prepared to deliver it. John shares a first-hand strategy used by a landscaping firm to improve customer focus.