ThimbleberryU

Creating A Good Client Experience


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One of Amy Walls' key tenets at Thimbleberry Financial is creating a good client experience - one that is based on mutual trust and accountability.  The firm makes commitments to clients, and clients make commitments in return.

  • This includes:
  • Responding to communication.
  • Revisiting the planning process annually
  • Updating the plan
  • Knowing what's important to our clients, but also where the boundaries are
  • Knowing which clients are a good fit, and which ones are not
  • Providing education
  • Having processes and setting expectations around them
  • Honest communication, even when it's what a client doesn't want to hear.

As an example, Amy began scheduling her clients out for the year. She explains how well that was received.

Resources:

Thimbleberry Financial Website: https://thimbleberryfinancial.com/

Thimbleberry Financial Phone Number: 503-610-6510

To get in touch with Amy and her team at Thimbleberry Financial, call 503-610-6510 or visit thimbleberryfinancial.com.

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ThimbleberryUBy Amy Walls

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