Creating a great practice is every practitioner’s dream.  Everyone has their own ideas about what an ideal practice is, but from a business point of view you need to create a practice that delivers a great customer experience consistently.  The key to this is systems and procedures.

But rather than being the boring and tedious subject that it sounds like, business systems can produce customer happiness, relaxed staff and freedom for you.  In this episode we discuss what systems are, how to create them, how they will benefit your practice as well as reveal great resources to learn more.  Take a listen now.

The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It

Paddy Lund

Sam Carpenter’s book, Work the System

Seth Godin’s Start Up School