Connect with Marco:

Linkedin
Extempra
His Podcast

Brand's Marco Looks to for Inspiration:

Shopify
Chewy
Well.ca
Coal & Canary

This Show's TL;DR:

• Building the right educational material for your customers
• Why you need your support/success team to be a hub of customer information 
• Information about the customer needs to flow both in and out of that hub
• Examples of how this hub supports incremental improvements and new innovation 
• How Inkbox structures the success team 
• The role of the special projects team
• The difference between operational and experiential KPIs in success
• How to hire the best support/success talent

Other Helpful Resources on This Topic:

• Building a customer-centric return policy
• Saving your support team time with an on-demand returns portal