Does your management may want fewer human errors? If

human performance at your facility lags behind what your management thinks is acceptable, you may

need to improve human performance. But how do you improve human performance? With a human

performance improvement program!

Mark developed his first human performance improvement program back in 1985. It’s an interesting story

of how I came to do that, but that story is for another time. The point of this post is to discuss how YOU

can develop your company’s human performance improvement program.

What Do YOU Need To Know About Human Performance Improvement?

Before you start developing a human performance improvement program, you should probably know

something about human error. There is a whole field of study about this called human factors or

ergonomics.

When Mark started designing his first human performance improvement program, he had just finished his

Master’s Degree with an emphasis on Human Factors. Also he had just left the Nuclear Navy with

extensive experience in high-reliability operations. Therefore, he had a pretty good background to

develop a program.

You probably don’t have time to get a Human Factors Master’s Degree or spend seven years in the

Nuclear Navy to get a background to develop a human performance improvement program. What should

you do? We would recommend:

1. Get as much information as you can about human factors.

2. Review other human error reduction/human performance improvement programs.

3. Review the large variety of human error reduction techniques being taught to understand how they

work and their human factors basis.

4. Get feedback or test how the various human performance improvement tools work.

That’s a pretty good list. We can help!

Learn more about the Stopping Human Error Book! https://www.taproot.com/stopping-human-error-

book/ and then buy the book: https://store.taproot.com/book-10-taproot-stopping-human-error

Sign up for the 2 Day Stopping Human Error Course: https://www.taproot.com/course/stopping-

human-error-course/

Join us at our 2021 Global TapRooT® Summit where you’ll learn more about this and many

other improvement program topics: https://www.taproot.com/summit/