<p>Dan Gingiss is a keynote speaker and customer experience coach with more than 20 years of professional experience at companies like McDonald's, Discover, and Humana.</p> <p>On this week's Sprinklr Coffee Club we discussed creating a social customer care strategy and philosophy, hiring and training a care team, and integrating insights from customer care into the work of the rest of the business.</p>

Dan Gingiss is a keynote speaker and customer experience coach with more than 20 years of professional experience at companies like McDonald's, Discover, and Humana. On this week's Sprinklr Coffee Club we discussed creating a social customer care strategy and philosophy, hiring and training a care team, and integrating insights from customer care into the work of the rest of the business.

Creating a Social Customer Care Strategy, with Dan Gingiss

Leaders and aspiring leaders can learn from some of the smartest and most innovative people in technology, marketing, and customer care on the Sprinklr Coffee Club. It's a weekly conversation between our guests and host Marshall Kirkpatrick, a long time tech blogger and now VP of Influencer and Analyst Relations at Sprinklr, the leading customer experience and social media platform on the market.

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Creating a Social Customer Care Strategy, with Dan Gingiss

Creating a Social Customer Care Strategy, with Dan Gingiss