Creating A 5-Star Experience ft. Eric Allen & Brendan Rice

This one is for all you gym owners, business owners, and entrepreneurs out there.   This week we have Wodify’s Chief Operating Officer (COO) & Chief Marketing Officer (CMO), Eric Allen and Brendan Rice joining the show.   These guys have probably talked to more gym owners than anyone else on the planet. They’ve gone from being laughed out of rooms, to changing the entire CrossFit industry. Whether it comes to operating a successful gym, or even building a kick-ass working culture, these guys have some stories to tell.   In this episode we go over the value of buying back your time so that you can focus on whats important for your business, creating a 5-star experience for clients and customers, marketing tips, and when you should vs. when you shouldn’t listen to your customers.     Topics:   03:20 - “How we started…” 15:30 - Marketing tactics 24:00 - Feedback loops 42:00 - Culture is king 53:00 - Importance of core values 62:30 - Working towards the same vision 74:00 - Killing a project   Links:   Wodify - Premier gym management platform Calendly - Schedule meetings without back-and-forth emails Instagram   Reviews:   If you love this podcast please click HERE to leave me a review. It energizes me to keep doing these as well as pushes us higher in the rankings. Thank you all for the support.   Follow us on Instagram @brute.strength.