Your car starts making a funny noise so you bring it into the mechanic. To your dismay, the auto shop doesn’t have an expert on funny noises. With little confidence, the front desk worker tells you they can still fix it… maybe.

Not really the experience you want from an “expert,” right?

In this episode of QATalks, host Logan Lyles is joined by Brian Benn, CIO at Atlanta Housing Authority, and Pradeep Govindasamy, CTO & President at Cigniti Technologies.

The trio discusses… 

• How to corral your company’s data to create a single source of truth
• The steps needed to establish your company as a subject matter expert
• How data supports the customer experience
• Why/how to base your IT tactics in your company’s overarching mission

This post is based on a QATalks podcast with Dhanushka Ranganath. To hear this episode, and many more like it, you can subscribe to QATalks here or on Apple Podcasts.