In today’s commoditized world, your customer’s experience with you can make or break your future relationship. Listen to Steve Miller interview customer service and experience expert, Shep Hyken, about how you can deliver an amazing customer service experience that turns satisfied customers into customer evangelists. Our most powerful weapon against our competition is the experience and service we deliver. We want loyal customers who will talk about their great experiences with their friends. Shep will introduce you to the concept of creating Moments of Magic®, a concept for managing every customer interaction.

Speaker/Host:

Steve Miller

TheAdventure.com